Orange Information Systems Group - Expert support and maintenance guaranteed within 2 hours across the UK; 24 hours a day, 365 days a year from our accredited consultants and engineers.

Support Services

Maintaining and supporting the mix of technologies that comprises today's IT infrastructure is a complex challenge. Orange Information Systems Group provides a single point of contact for all your IT problems.

Individual manufacturers often provide support for their own products. But problems rarely involve a single product or a single supplier. What is needed is a single, responsive point of contact for support and maintenance across your complete IT infrastructure. By creating bespoke agreements tailored to specific needs, we provide a unique value-add proposition for supporting our clients' IT infrastructure.

Our Support Services provide

• guaranteed support and maintenance within 2 hours across the UK and Europe
• 24/7/365 support and maintenance

Benefits of our Support Services include

• tailored solutions for individual requirements
• the experience of supporting more than 22,000 end users
• a single point of contact for all hardware and software related incidents
• guaranteed SLAs through a managed service desk
• dedicated account management
• service delivery management
• access to highly skilled and accredited engineers and consultants
• comprehensive management reporting

Why choose Orange Information Systems Group?

Orange Information Systems Group provides guaranteed responses within defined service level agreements. We pride ourselves on offering flexible support and maintenance agreements to our clients. Since every customer has its own internal SLAs and reporting processes, we believe that no two contracts should be the same. We offer the ability to run multiple and flexible SLAs, pro-rata cover and schedule uplifts.

The result is a high level of customer satisfaction with our support and maintenance services. In a recent survey, 76% of existing customers gave 'ease of doing business' with our support services a score of 9/10 or 10/10. Its average score is 91%. At the same time, 95% of customers say Orange Information Systems Group is as good or better than any competition. To experience the Orange Information Systems Group “service is everything”, talk to us today.

SERVICE IS EVERYTHING